Frequently Asked Questions
Everything you need to know about your Stetson order and our iconic apparel.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one centimeter above your ears using a soft tape measure. Consult our size guide to convert your measurement to Stetson sizing.
What is your return policy for online orders?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition items may be final sale.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location, but domestic orders generally arrive within 3-7 business days.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery address.
How should I care for my felt or straw hat?
Store your hat upside down on its crown to maintain the brim's shape. Use a soft-bristled brush for felt hats and a damp cloth for straw hats to remove surface dirt.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only accommodate changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.